Hit Refresh
The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
BySatya Nadella,Greg Shaw,+1 more
2017 • 176 pages
Ratings17
Average rating3
15
The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
Ratings17
Average rating3
“At the core, Hit Refresh, is about us humans and the unique quality we call empathy, which will become ever more valuable in a world where the torrent of technology will disrupt the status quo like never before.” – Satya Nadella from Hit Refresh “Satya has charted a course for making the most of the opportunities created by technology while also facing up to the hard questions.” – Bill Gates from the Foreword of Hit Refresh The New York Times bestseller Hit Refresh is about individual change, about the transformation happening inside of Microsoft and the technology that will soon impact all of our lives—the arrival of the most exciting and disruptive wave of technology humankind has experienced: artificial intelligence, mixed reality, and quantum computing. It’s about how people, organizations, and societies can and must transform and “hit refresh” in their persistent quest for new energy, new ideas, and continued relevance and renewal. Microsoft’s CEO tells the inside story of the company’s continuing transformation, tracing his own personal journey from a childhood in India to leading some of the most significant technological changes in the digital era. Satya Nadella explores a fascinating childhood before immigrating to the U.S. and how he learned to lead along the way. He then shares his meditations as a sitting CEO—one who is mostly unknown following the brainy Bill Gates and energetic Steve Ballmer. He tells the inside story of how a company rediscovered its soul—transforming everything from culture to their fiercely competitive landscape and industry partnerships. As much a humanist as engineer and executive, Nadella concludes with his vision for the coming wave of technology and by exploring the potential impact to society and delivering call to action for world leaders. “Ideas excite me,” Nadella explains. “Empathy grounds and centers me.” Hit Refresh is a set of reflections, meditations, and recommendations presented as algorithms from a principled, deliberative leader searching for improvement—for himself, for a storied company, and for society.
Reviews with the most likes.
Very underwhelming. A very generic biography for someone at the helm of a company such as Microsoft.
The only key takeaway is his belief in the need for more empathy in technology.
I'm fascinated by Satya Nadella and his transformation of Microsoft. While there were moments where his personality came through, this is mostly a bland piece of corporate hagiography, and you should look elsewhere for insights into that work.
The first part of the book is the most valuable. It's a first person account of Nadella's upbringing, education, and entry into the tech field. It captured how much pride he has in being both his father's son and his mother's son, as well as his clear love for his wife and family and his love for the cosmopolitan and ambitious India he grew up in.
The next part is about his rise to CEO, and the undoing work he accomplished to change the corporate culture at Microsoft. There are a lot of corporate credits (our great work growing our cloud business was accomplished by such visionary leaders as blah blah blah) and a lot of telling but not showing (over the course of several meetings, we reached a consensus about how to move forward...).
As with all transformational stories, details matter. If you zoom out far enough, all transformational narratives are the same: I was doing it one way, I wanted to change, I finally let go of what was holding me back from change, I tried a different way, and that turned out way better.
There's not much more than that here. There are references to Microsoft losing its way and employee unhappiness, but a reluctance to call out specific mistakes. There is almost no specificity about the personnel changes that he made to signal that more changes were coming down the line. There is a little more detail about Nadella's “new way,” including: moving away from the mindset of corporate friends and enemies and toward thinking about all other corporations as potential partnerships, breaking down the inefficient communication and empty status symbols of 20th century blue-chip corporate hierarchy, and stoking a real hunger for learning about use cases and developing sales channel for every sector of the market.
If there's any value in this book, it's in this section.
The final section is Nadella's prognostication of the future. It seems completely ghostwritten and is structured around Nadella visiting various Microsoft R&D initiatives and marveling with wet eyes about what he finds. Skip it. Skip the whole book*.
*I am aware that most people probably never even considered reading the book, that a book by a major corporate CEO was guaranteed to be bland and impersonal. What can I say? I'm an optimist.
I struggled to finish this book. Thought it would be inspiring and maybe give a glimpse of the new approach Microsoft is taking. Not the case for me...
