Reimagining Work in an Age of Communication Overload
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Average rating3.9
New York Times bestseller! From New York Times bestselling author Cal Newport comes a bold vision for liberating workers from the tyranny of the inbox--and unleashing a new era of productivity. Modern knowledge workers communicate constantly. Their days are defined by a relentless barrage of incoming messages and back-and-forth digital conversations--a state of constant, anxious chatter in which nobody can disconnect, and so nobody has the cognitive bandwidth to perform substantive work. There was a time when tools like email felt cutting edge, but a thorough review of current evidence reveals that the "hyperactive hive mind" workflow they helped create has become a productivity disaster, reducing profitability and perhaps even slowing overall economic growth. Equally worrisome, it makes us miserable. Humans are simply not wired for constant digital communication. We have become so used to an inbox-driven workday that it's hard to imagine alternatives. But they do exist. Drawing on years of investigative reporting, author and computer science professor Cal Newport makes the case that our current approach to work is broken, then lays out a series of principles and concrete instructions for fixing it. In A World without Email, he argues for a workplace in which clear processes--not haphazard messaging--define how tasks are identified, assigned and reviewed. Each person works on fewer things (but does them better), and aggressive investment in support reduces the ever-increasing burden of administrative tasks. Above all else, important communication is streamlined, and inboxes and chat channels are no longer central to how work unfolds. The knowledge sector's evolution beyond the hyperactive hive mind is inevitable. The question is not whether a world without email is coming (it is), but whether you'll be ahead of this trend. If you're a CEO seeking a competitive edge, an entrepreneur convinced your productivity could be higher, or an employee exhausted by your inbox, A World Without Email will convince you that the time has come for bold changes, and will walk you through exactly how to make them happen.
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First half of the book, pages is a bunch of interesting case studies and a description of the problems with email. The author also quotes from academic papers and research, given his background as a Professor. The basic problem is that we tend to keep checking mail throughout the day, which keeps us distracted from actual deep work.
Interesting quotes:
“Those who retained access to Marshall were provided a clear structure for their interactions, turning briefing the general into an exercise in controlled efficiency. You were instructed to enter his office and sit down without saluting (to save time). At Marshall's signal, you would begin your brief while he listened with “absolute concentration.” If he discovered a flaw or something missing, he would become angry that you hadn't noticed and resolved the issue before wasting his time. When you finished, he'd ask for your recommendation, deliberate briefly, then make a decision. He then delegated taking action on the decision back to you.” – a model for manager-employee communication.
Try reducing your actual working hours from the existing ones to maybe 2 hours lesser, and see how you are able to finish your work in the reduced time. It will make you prioritise better and also prevent you from stretching your work just to fill up the timeclock. It will also reduce context switching, and thus overload.
“If people trust you to handle the work they send your way, then they're generally fine with not hearing back from you right away. On the other hand, if you're flaky, others will demand faster responses, as they'll feel they have to stay on you to ensure things get done.”
“He notes that without this structure, you're left with only one option for increasing productivity: figuring out how to get people to “work faster.” Once you see the whole process, however, a much more powerful option emerges: “We can change the nature of the work performed.” Optimize processes, he urged, not people.”
“An email arrives that informally represents a new responsibility for you to manage; because there's no formal process in place to assign the work or track its progress, you seek instead the easiest way to get the responsibility off your plate—even if just temporarily—so you send a quick reply asking for an ambiguous clarification. Thus unfolds a game of obligation hot potato, as messages bounce around, each temporarily shifting responsibility from one inbox to another, until a deadline or irate boss finally stops the music, leading to a last-minute scramble to churn out a barely acceptable result.”
“As Johnson explained, the manager in question has a schedule that begins every day with three hours of uninterrupted deep work before he receives “even a single input.” This is time set aside for the manager to think intensely about his projects—making informed decisions on how to go forward, where to focus next, what to improve, and what to ignore. Only after this morning block ends does the manager turn his attention to actively managing the projects he runs.”
“Every employee of Optimize is expected to spend at least the first ninety minutes of every day in a deep work block, free from inputs (some people, like the manager profiled above, spend much more). One of the key uses of this morning block is to think about processes and how to improve them.”
The Protocols part of the book is extremely insightful, and has plug-and-play principles which can be applied.
On the whole, this book will have its biggest impact on you if you know Newport's style of writing, and have read his previous books, especially Deep Work.
Cal Newport does a fantastic job pricing down-towards practical tips on how to break the chains on email and ad hoc chat messages. Starting with a history of how we got here all the way to present day. While written by an academic, Newport's writing style is highly relatable. If you are drowning in email and ad hoc messages - this book is for you.
I wanted to like this book more. While there were many interesting ideas, the book isn't really accessible to the general public. We all know we hate email, but this book is more for business owners, and others in “the field” than it is for the average consumer. It's definitely a good book for some, just not for me.
The concept of the hyperactive hive mind workflow makes sense. It gave me some awareness of this workflow and I can probably adopt one or two minor strategies to deal with it. I don't think any of the major strategies, like office hours or having shared boards at work would work for me, it would require an upper management radical shift at my workplace.
Also, it has become clear to me the importance of having clear defined workflows. Cal Newport defines that knowledge work is the combination of two components: work execution and workflow. So workflows that require us to be constantly checking a feed or inbox is inefficient and make us miserable. A better way of working is to have less ad hoc, unscheduled, asynchronous conversations.
In summary, the book brings suggestions on how to use email very strategically if not at all.
It's an interesting discussion. I loved the first part of the book about the history of email.