Be Our Guest: Perfecting the Art of Customer Service

A book that I think is worth the light read/skim. I started reading this but got so tired of the Disney success story with every chapter that I went into skim to light reading mode. It's a Disney book - so of course they are gonna do some humble bragging, but a bit much for me when I'm looking for improvements to service.

ONCE you get into the meat there are some really good information and take aways in this book. Some for basic service and some that would be more enlightening for higher positions to lead teams with.

Two things that stuck with me are in quality customer service SAFETY is always the first step and there was a nice quote that went along the lines of ‘The guest isn't always right, but they are always a guest' - which is a really nice, more honest, and more accurate take of the phrase that ‘customer is always right'.