Ratings5
Average rating3.6
"Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want"--
Reviews with the most likes.
It's a very short guide. It's not very impactful, probably because of how brief it is, but I guess that can be both a good and a bad thing.
It wasn't exactly what I was looking for, but that's on me. It's specifically a guide for salesmen or people who negotiate often. The ‘magic words' can't be applied in many other circumstances, at least none that I can think of.