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This was required reading for a management seminar I will soon be attending, and after reading this book I'm not hopefully about the quality of the seminar at all. There is some good information presented, but the format it is presented in was an absolute chore to get through. I would have been happier if the writer had just written out the things he wanted you to know, rather than writing a whole story to illustrate them. It would have made the book about 2-4 pages long, but it would have been more informative and less troublesome to read through.