Ratings2
Average rating3
I liked this! Honest and vulnerable. I wanted more sociological/data analysis, but that's the academic in me. This is informative and thorough while still being frank and friendly, and not veering too hard into the self-help-y trap of picking a brand(s) of acronyms/metonyms that make the whole thing cheesy. The only exception might be “the PR team”, but this was so unexpected that I looked past it.