Reference and information services an introduction

Part I. Concepts and Processes, History and functions of reference service: Ethical aspects of reference service; The reference interview; Organization of information and search strategies; Electronic resources for reference; Understanding electronic information systems for reference; Access-related reference services; Instruction; Training and continual learning for reference staff; Evaluation of reference services; Organizing and delivering reference and information services; Reference services for specific populations. -- Part II. Information Sources and their Use: Selection and evaluation of reference sources: Directories; Almanacs, yearbooks and handbooks; Biographical sources; Dictionaries; Encyclopedias; Geographical sources; Bibliographic sources; Index and abstracts; Government information and statistics sources.