The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life
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A stepbystep guide to confronting life's most difficult problems, and people, offers readers effective, proven strategies for assertiveness within the bounds of professional and social etiquette. 25,000 first printing. Tour.
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I need this book at this time. It helped guide me though a productive discussion with a coworker. I was able to address a sensitive issue and still remain friend.