What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do

Creating Breakthroughs in Service Firms

ByJames L. Heskett,W. Earl Sasser,

ByJames L. Heskett,W. Earl Sasser,+1 more

2015 • 275 pages

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