SLP

All I can say is that I Love This Book. The language is so lyrical, the characters charming whether likable or not, and it has a continuously surprising plot line. I just finished it three minutes ago, and for some inexplicable reason. I was in tears the last few pages. My inclination is to turn back to page one and do it again, because Ann Patchett has outdone herself this time.

..

Wow.

Recommended for anyone trying to implement ITIL in an IT shop.

Difficult start - there is a stream of consciousness that takes a while to get used to. And oddly, I found the more I read, the more interesting it got.