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James L. Heskett

James L. Heskett

James L. Heskett has written at least 5 books. Their most popular book is The Culture Cycle: How to Shape the Unseen Force that Transforms Performance with 1 save with an average rating of -⭐.

They are best known for writing in the genres Business & Economics and Business.

Books5
Shelf
The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
Service Breakthroughs: Changing the Rules of the Game
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
The Service Profit Chain