A Survival Guide to Managing Employees from Hell

Every manager is plagued with an “employee from hell†from time to time. What sets apart a great manager is her or her ability to handle them. This helpful and humorous guide differentiates between the different types of difficult employees—from the incompetent to the angry to the partier, plus a whole lot more—and gives readers practical advice on how to rein them in, bring out their good qualities, and maintain control.