Crisis Management: Leading in the New Strategy Landscape
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15
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Average rating4
Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan′s Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization′s regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future. The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).
Reviews with the most likes.
Though the book is a textbook, it is accessible if not sometimes overly simplistic. The authors do an admirable job of making the case for crisis management as a matter of strategic importance. I also appreciated their typology.
The chapter cases and follow up discussion questions were interesting and effective in introducing various topics associated with crisis management. I feel strongly that the sample crisis plan in the appendix is overly simplistic for an organization of any size, though I applaud its intent.
While the crisis is a matter of strategic importance, the obvious next question is, “How do leaders operating in an active crisis utilize strategic thinking?
