I Hear You

I read this for an upcoming workshop/training for our church's Congregational Care Team at the end of March (which ... I'm not sure is still going to happen now). This slim book is all about validation and ways you can validate the feelings of the people with whom you find yourself having discussions, in order to encourage them to feel comfortable continuing to share. Some of this stuff comes second nature to me, but some of it I need to work on (like not giving unsolicited advice).