Powerful Phrases for Dealing with Difficult People
Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
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Solid advice. Writing style was ok, I'm glad there were bulletpoint summary sections. Took about 20mins to skim through it and get 65% of the info. Summary: confront people in private, since they probably don't know or understand that they are doing something irritating. Walk them through how it bothers you and tell them confidently that they should stop doing this going forward.
