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Average rating3
It is well written, full with background science and relevant examples.
The general problem with such books is they are mostly best-case or cliché scenarios, where all relevant people are cooperative, company organizations well defined and established and most people internally motivated to get better. Well, that doesn't happen very often in real life, few people approach others (colleagues or managers) with their problems, few entertain an analytic approach to problem solving and even fewer try to systematically resolve their meta problems.
This book has some solid pieces of advice and some recipes to use such advice, but you have a long way to actually incorporating them into your daily life.