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I read this many years ago and had forgotten the title until a recent book I read mentioned it. Hands down, it's the best book for explaining why bottlenecks exist and how you can re-arrange workflows to alleviate the bottleneck. The book is a novel set in a manufacturing plant, but the principles apply to any industry.
The upcoming season of my podcast is themed around “automation.” Before you can create an automation to help your business you need to be able to 1) identify where an automation can help and 2) make sure that automation doesn't create bottlenecks or system strains elsewhere.
If someone reads this and creating automated systems to scale business is a passion of yours, ping me. I'd love to talk.