Service Breakthroughs: Changing the Rules of the Game - James L. Heskett
- W. Earl Sasser
- Christopher W.L. Hart
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The Mass Psychology of Fascism - Wilhelm Reich
- Vincent R. Carfagno (Translator)
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Hegemony or Survival: America's Quest for Global Dominance |
Assuring customer satisfaction;: A guide for business and industry |
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Creating Contagious Commitment: Applying the Tipping Point to Organizational Change, 2nd Edition |
Design, Creativity and Culture: An Orientation to Design |
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Lean UX: Applying Lean Principles to Improve User Experience |
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Grid Systems in Graphic Design/Raster Systeme Fur Die Visuele Gestaltung (German and English Edition) |