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"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.
Reviews with the most likes.
This book was super amusing in a chcukle-worthy kinda way. It is a brilliant insight into the concierge business, and is relatable to almost any field of work that requires you to put a smile on your face and practice courtesy. Def would recommend to anyone in the service industry.