The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

The Customer-Centered Enterprise

How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

By

Harvey Thompson

By

Harvey Thompson

1999 • 245 pages

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