Service Breakthroughs: Changing the Rules of the Game - James L. Heskett
- W. Earl Sasser
- Christopher W.L. Hart
| 0 |
| 0 |
| 0 |
The Mass Psychology of Fascism - Wilhelm Reich
- Vincent R. Carfagno (Translator)
| 4 |
| 0 |
| 3 |
Hegemony or Survival: America's Quest for Global Dominance | 3.5 |
Assuring customer satisfaction;: A guide for business and industry | 0 |
| 3.9 |
Creating Contagious Commitment: Applying the Tipping Point to Organizational Change, 2nd Edition | 0 |
Design, Creativity and Culture: An Orientation to Design | 4 |
| 0 |
| 5 |
Lean UX: Applying Lean Principles to Improve User Experience | 4.29 |
| 3.88 |
Grid Systems in Graphic Design/Raster Systeme Fur Die Visuele Gestaltung (German and English Edition) | 0 |