#2 | Service Breakthroughs: Changing the Rules of the Game - James L. Heskett
- W. Earl Sasser
- Christopher W.L. Hart
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#3 | |
#4 | |
#5 | The Mass Psychology of Fascism - Wilhelm Reich
- Vincent R. Carfagno (Translator)
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#6 | |
#7 | |
#8 | Hegemony or Survival: America's Quest for Global Dominance |
#9 | Assuring customer satisfaction;: A guide for business and industry |
#10 | |
#11 | Creating Contagious Commitment: Applying the Tipping Point to Organizational Change, 2nd Edition |
#12 | Design, Creativity and Culture: An Orientation to Design |
#13 | |
#14 | |
#15 | Lean UX: Applying Lean Principles to Improve User Experience |
#16 | |
#17 | Grid Systems in Graphic Design/Raster Systeme Fur Die Visuele Gestaltung (German and English Edition) |